Missing Email Alerts for New Renter Messages

Why am I not receiving an email alert when I receive a message from an interested renter?

As a courtesy to our landlords, an email notification is generated when a message goes to your INBOX. Unfortunately, once the alert goes out to you, we have no control over what happens on its way to you.

More likely than not, your email provider is sending mail from us directly to your SPAM/JUNK folder. Emails containing links are deemed as especially malicious, and your email provider does not want you to open them and click on the links.

If you are waiting for emails from us that have not arrived, check your SPAM/JUNK folder. Once you find the email, be sure to mark it NOT SPAM. After you do this a few times, your email provider should stop flagging emails from us as SPAM. The alerts are a courtesy add-on, and you should not solely rely on them for your messages.

We strongly suggest you LOG IN and check your INBOX on a regular basis to be sure you are not missing any messages.